Employee Experience Strategy
A happy employee means a happy customer. We survey your staff to check the temperature of how they are feeling, what they need, whats working and what isn’t. We test their knowledge of customer needs. Their view on the gaos and why. We ask for their recommendations and soloutions.
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We meet with management and staff
- Share knowledge and findings
- Set a commitment towards common goal
- We build metrics and measure success
Get the right people in the right places doing the right things.
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The Employee Experience underpins the Customer Experience. No matter the size of your company’s CX program staff or of your CX program budget, we can guide you and your team right from the start of your Customer Experience journey all through to the end. We train the floor staff in retail too, on how to be better storytellers and move away from price-based sales pitches to more engaging ones.