Mystery Shopping
Mystery shopping might seem like a superfluous expense, but in reality, it's an investment that can help your business protect its bottom line. By conducting mystery shops, you can identify processes, presentation issues and/or employees who are providing poor customer service and costing you money. At akktiv8, we offer a suite of services that can help improve the customer service and the customer experience and protect your business. Learn more about our various Mystery Shopping services as outlined below:
Undercover Shops
• Largest database of shoppers
• Training unmatched
• Unrivalled Insights
• Custom Designed Program Tailored To Your Needs and Goals
• Easily accessible findings in your online portal
Onsite Mystery Shopping
Our consultants will design and implement a thorough mystery shopping program that meets your specific needs and objectives. We will work with you to select the most appropriate locations, target markets and products/services to be mystery shopped by our evaluators. Our onsite mystery shoppers will provide detailed reports on their experience, complete with photos and video footage, which can be accessed via our online portal.
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Digital Mystery Shopping
Customer experiences are no longer confined to the four walls of your business. They extend to how your customers interact with you online. Our digital mystery shopping services can assist you in improving your online customer experience while also protecting your company's reputation. Our experts will create a unique program to fit your specific requirements and goals, and our evaluators will provide comprehensive reports on their experience.
Telephone Mystery Shopping
In today's digital world, it's easy to forget the importance of good old-fashioned customer service over the phone. But telephone customer service is still a vital part of doing business, and it can have a significant impact on your bottom line. We provide a full phone mystery shopping service to assist you in improving your telephone customer service.
Benchmarking
When an organisation wants to embark on improving its CX performance they often begin by establishing a Benchmarking process by doing an initial, detailed mystery shop of key performance indicators across the company. This sets the Benchmark for future KPI measurement.
Competitor Mystery Shopping
Why are people choosing your competitors over yours? What can you do to make your business more appealing as an option for potential customers in a crowded marketplace? Our Competitor Mystery Shopping services provide valuable insights into what's happening within your marketplace using modern methodologies, technologies and practices within our industry so that together we may develop a plan forward - one which will ensure success both now AND in the future.